Terms & Conditions

socialgrowthsystems.co.uk · Last updated: 11/09/2026

Welcome to Social Growth Systems. These Terms & Conditions ("Terms") govern your use of this website and the purchase of services and digital products from me. By placing an order or using this site, you agree to be bound by these Terms. Please read them carefully.

1. General

1.1 These Terms apply to all users of the site, including clients and visitors.

1.2 I reserve the right to update these Terms at any time. Changes will be posted on this page with a revised date. Continued use of the site after any change constitutes your acceptance of the revised Terms. Changes will not apply retrospectively to an order already confirmed.

1.3 You must be at least 18 years old to purchase my services or digital products.

1.4 My social media management and advertising services are intended for businesses and people acting for business purposes. By placing an order for services you confirm you are buying for purposes relating to your trade, business, craft or profession. Digital products bought through this website or via a marketplace are addressed separately in Section 3 (Digital Products), including the position where a consumer buys a digital product.

2. Services & Orders

2.1 All service descriptions are subject to change. I reserve the right to withdraw or amend any service, but not after an order has been confirmed.

2.2 Placing an enquiry or order constitutes an offer to purchase. A binding contract is only formed when I issue a written Order Confirmation.

2.3 I reserve the right to decline any order for reasons including service unavailability, pricing errors, or suspected fraudulent activity.

3. Digital Products

3.1 Digital products sold through this website or via Etsy are supplied under the SGS Digital Product Licence & Usage Terms in force at the time of purchase. Product listings describe the files, format and intended use. Please check compatibility with your own software before you buy where software is required.

3.2 Business buyers. Where you buy a digital product wholly or mainly for business purposes, the transaction is business-to-business. I do not offer refunds for a successfully delivered digital file simply because you change your mind, subject to any right that cannot lawfully be excluded. If a file is materially defective, incomplete or not as described, contact me at dana@socialgrowthsystems.co.uk and I will investigate and provide an appropriate remedy.

3.3 Consumer buyers. My digital products are designed for business use. If you nevertheless qualify as a consumer under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, nothing in these Terms limits your mandatory statutory rights.

3.4 Where digital content is supplied to you immediately on purchase, you lose the statutory 14-day cancellation right only where you have expressly agreed to immediate supply and acknowledged, before download or access begins, that you will lose that cancellation right once supply starts. If that consent and acknowledgement have not been obtained at checkout, your statutory cancellation right is not removed by these Terms.

4. Marketplaces

4.1 Where you buy a digital product from me through Etsy or another marketplace, that marketplace's own transaction, payment and platform terms apply in addition to these Terms. The SGS Digital Product Licence governs your permitted use of the files regardless of which platform you bought through. Where a mandatory legal right conflicts with any marketplace wording, the mandatory legal right prevails.

5. Pricing & Payment

5.1 All prices are quoted in British Pounds (GBP). Prices quoted to you directly are held for 30 days from the date of the quote. Prices published on this website may change, but the price applicable to your order is the one stated in your Order Confirmation.

5.2 Social Growth Systems is not VAT registered. No VAT will be added to any invoice.

5.3 Monthly retainer services are invoiced in advance. Each invoice is issued on the 25th day of the month immediately preceding the month of service, and payment is due by the last calendar day of that same month, that is, before the month of service begins.

5.4 One-off services (for example an audit or a single piece of content) are paid in full in advance. Work begins once payment has cleared.

5.5 Accepted payment methods. Retainer invoices are paid by Bank Transfer (BACS); details are given on the invoice. One-off services and digital products bought through the online shop are paid at checkout by the payment methods offered there. I do not store your card details; card payments are handled by the payment provider.

5.6 If a payment fails, is reversed, or is subject to a chargeback, I reserve the right to suspend or terminate services with immediate effect pending resolution.

5.7 Late payment. As this is a business-to-business contract, late payment of an invoice gives me the right to statutory interest at 8% above the Bank of England base rate, plus statutory fixed sum compensation and reasonable recovery costs, under the Late Payment of Commercial Debts (Interest) Act 1998.

6. Delivery of Services

6.1 Delivery is considered to have commenced when I provide the first deliverable (for example a content calendar or strategy document), or when active account management begins, whichever is earlier.

6.2 Delivery timelines stated in my service descriptions and correspondence are estimates provided in good faith. I will use all reasonable efforts to meet them. I am not liable for delays caused by circumstances outside my reasonable control, including platform outages or your failure to provide required assets on time.

6.3 Continuity of service. Your account is never handed to anyone else. I do not outsource client accounts to freelancers, juniors or agencies. Content is planned, approved and scheduled well in advance, so scheduled publishing continues during periods when I am not at my desk, including annual leave, which I will tell you about beforehand. Where illness or another period of incapacity prevents me from performing the services for a continuous period, I will contact you and we will agree in writing either to pause the affected services and fees, or to make up the affected work on my return.

7. Cancellations & Refunds

7.1 Because I contract only with businesses for ongoing services, the cancellation rights that apply to consumers under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to a services order. Cancellation of services is governed by this clause and, where you have signed one, by your Services Agreement. Cancellation rights for digital products bought by a consumer are set out in Section 3 above.

7.2 Monthly retainer services. Your initial term is either (a) a committed term of three (3) months, or (b) a one-month introductory term with no ongoing commitment, as agreed with you at the outset. Where you choose the three-month term, the arrangement then continues on a rolling monthly basis unless either party gives at least 30 days' written notice to terminate. Where you choose the one-month introductory term, it ends automatically at the end of that month unless we agree in writing to continue. Notice should be sent to dana@socialgrowthsystems.co.uk.

7.3 One-off services. Once an Order Confirmation has been issued and work has commenced, the fee for that service is non-refundable, because the work is created specifically for your business and cannot be resold or reused.

7.4 Change of mind before work starts. If you contact me before I have started work on your order and I confirm that work has not yet commenced, I will cancel the order and refund you in full. Any approved refund is processed within 14 days.

7.5 Nothing in this clause limits your right to have services performed with reasonable care and skill, or any other right you have that cannot lawfully be excluded.

For a plain-English summary with examples, see my Cancellation & Refund Policy page.

8. Results & Performance Disclaimer

9. Intellectual Property

9.1 All content on this website, including text, graphics, logos and page design, is my property and is protected by UK copyright law.

9.2 Upon full payment, the intellectual property rights in the deliverables created specifically for your business transfer to you. All pre-existing templates, tools and proprietary materials remain my property.

9.3 You may not reproduce, distribute or use my website content or templates for commercial purposes without my prior written consent.

9.4 Portfolio. I may show work I have created for you, and anonymised performance results, in my portfolio and marketing, and name you as a client. You can withdraw that permission at any time in writing, and I will remove the material within 30 days.

10. Client Responsibilities

10.1 You are solely responsible for ensuring that all materials (including photographs, videos and text) you provide to me do not infringe the intellectual property, privacy or other rights of any third party.

10.2 You are responsible for obtaining all necessary consents from individuals who appear in photographs or videos you provide for publication on social media. I will not be liable for any claim arising from your failure to do so.

10.3 You must respond to content approval requests within 48 hours. If you do not, that piece of content is paused and moved to the next available slot. Nothing is ever published without your approval. I am not liable for delays to posting schedules caused by late approvals.

10.4 Account access. I will never ask for your password. I request access through Meta's own permission system, at the minimum level needed to do the work: Editor for your Page and Instagram, Advertiser for your ad account, Analyst or Advertiser for your Pixel. I will not accept Admin or Full Control of your accounts. You can remove my access at any time.

10.5 Your website. If your website carries the Meta Pixel or any similar tracking technology, you are responsible for having a lawful cookie consent banner on it. I will tell you what is needed, but your website is your responsibility.

11. Promotions and Prize Draws

11.1 Any SGS prize draw, giveaway or promotion, including the Monthly Free Audit Prize Draw, is governed by its own specific promotional terms, available at the full Prize Draw Terms & Conditions. Those terms control eligibility, entry method, closing date, winner selection and prize administration. Marketing posts may summarise a promotion, but its full terms remain available throughout the entry period.

12. Third-Party Links and Services

12.1 This website may link to third-party services such as Meta, Google, Etsy or payment providers. I do not control their websites, terms, availability or privacy practices. Use them under their own terms.

13. Privacy and Cookies

13.1 Your personal data is handled under my Privacy Policy. How this website uses cookies and similar storage/access technologies is explained in my Cookie Policy and in the website's live Cookie Settings control.

14. Limitation of Liability

14.1 Nothing in these Terms excludes or limits my liability for death or personal injury caused by my negligence, for fraud, or for any other liability that cannot lawfully be excluded under the law of England and Wales.

14.2 To the fullest extent permitted by law, I shall not be liable for any indirect, incidental or consequential loss or damage, including loss of profits, revenue, data, goodwill or business opportunity.

14.3 My total liability to you in connection with any service shall not exceed the greater of (a) the total amount paid by you for that service, or (b) £1,000,000.

14.4 I hold professional indemnity insurance and will provide evidence of cover on request.

15. Indemnification

You agree to indemnify, defend and hold harmless Social Growth Systems and Danuta Grochowska against any claim, loss, damage or expense (including reasonable legal fees) arising from your breach of these Terms or your violation of any law or third-party rights.

16. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the law of England and Wales. For business buyers, any dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, subject to any mandatory consumer right that cannot lawfully be excluded.

Danuta Grochowska T/A Social Growth Systems · 61 Bridge Street, Kington, HR5 3DJ · socialgrowthsystems.co.uk · © 2026