Cancellation & Refund Policy

If you change your mind before I have started work, email dana@socialgrowthsystems.co.uk as soon as possible.

I will confirm whether work has started. If it has not, I will normally cancel the service and refund the amount you paid in full.

For a monthly service, this also includes any setup fee that has been paid if the related setup work has not started.

Approved refunds are normally issued within 14 days. Your bank, card provider, payment processor or marketplace may take additional time to show the refund in your account.

This applies to tailored one-off services such as the Trades Visibility & Enquiry Sprint and Custom Social Media Strategy & 30-Day Action Plan, as well as other custom work agreed in writing.

Once I have started the agreed work, the fee for that tailored one-off service is normally non-refundable if you cancel simply because you have changed your mind. This is because the work is created specifically for your business and may already include research, analysis, planning, writing, design or other work that cannot be resold to another client.

If your Order Confirmation, Services Agreement or Service Schedule gives you a different cancellation right, that written term applies.

This change-of-mind rule does not remove any remedy you may have if I materially breach the contract, fail to provide an agreed service, or fail to perform the service with the standard required by applicable law. If a refund or other remedy is properly due for those reasons, I will deal with it under the applicable contract and law.

Monthly services are governed by the Services Agreement and Service Schedule agreed with you.

A month that has already started

Monthly work is planned and prepared in advance. Once a service month has started, fees for work already carried out or committed for that month are not refunded simply because you decide to stop part-way through the month.

Where a refund or fee adjustment is due because I have not delivered an agreed part of the service, I will deal with that under the Services Agreement rather than treating it as a change-of-mind cancellation.

Send notice to dana@socialgrowthsystems.co.uk.

My management fee and your advertising budget are separate.

• My management fees follow the cancellation rules for the service or Service Schedule you agreed.
• Ad Spend is normally paid by you directly to Meta or another advertising platform. It is not held by me and cannot be refunded by me.
• Any platform billing adjustment or advertising-credit request is subject to the platform's own rules and decision.
• Any separately agreed campaign setup work or third-party cost is treated according to the written Service Schedule or order confirmation.

Pausing or cancelling an advertising campaign does not automatically cancel the management agreement or remove fees for work already completed.

SGS digital products are practical business tools and are designed primarily for business use.

Business buyers

If you buy wholly or mainly for business purposes, there is no change-of-mind refund simply because you decide you no longer want a digital product after the files have been successfully supplied or made available to you.

If a file is materially defective, incomplete or not as described, email dana@socialgrowthsystems.co.uk with your order details and a short explanation of the problem. I will investigate and provide the remedy required by the applicable terms and law.

Consumer buyers

If you legally qualify as a consumer, your mandatory consumer rights are not removed by this policy.

For digital content supplied immediately, you only lose the statutory 14-day cancellation right where the legally required process has been followed before supply begins, including:

• your express agreement to immediate supply; and
• your acknowledgement that you will lose the cancellation right once supply starts.

If that consent and acknowledgement have not been obtained, this policy does not remove any cancellation right you have under applicable consumer law.

Faulty consumer digital content may also carry statutory remedies, including repair or replacement and, where the legal conditions are met, a price reduction or refund.

If you buy an SGS digital product through Etsy or another marketplace:

• the marketplace's transaction, payment and refund procedures also apply;
• the SGS Digital Product Licence governs how you may use the supplied SGS files; and
• mandatory legal rights take priority where they cannot lawfully be excluded.

A marketplace purchase is not converted into a direct SGS website order simply because the product was created by SGS.

If I cancel a service before starting it, I will refund the amount paid for that service.

If I am unable to complete a service after work has started for reasons that are not caused by your breach, delay or failure to provide required information or access, I will discuss the affected work with you and apply the Services Agreement or order terms. Where appropriate, this may include:

• completing the work later by agreement;
• adjusting the scope or fee by agreement; or
• refunding the amount properly attributable to work that will not be supplied.

Nothing in this policy allows me to keep payment for a service I am legally required to refund or remedy.

My services are supplied on a business-to-business basis. Service clients confirm that they are buying for purposes relating to their trade, business, craft or profession and not wholly or mainly as consumers.

Business customers do not generally receive the consumer cooling-off rights that apply to consumer distance contracts. Your cancellation rights are governed by the contract you agreed with me and any rights that cannot lawfully be excluded.

Digital-product purchases are dealt with separately in sections 5 and 6 above, because a buyer may qualify as a consumer even though SGS products are designed for business use.